E Chase Designs

Web Designer / Web Developer

FIS (Federal Information System) - Fayetteville, NC

Experienced React Developer skilled in building efficient, scalable, and responsive user interfaces. Developed reusable components and front-end libraries for future use and translated designs and wireframes into high-quality code. Optimized components for performance across a wide range of web-capable devices. Documented the codebase for ease of use by future developers and collaborated closely with back-end developers to ensure seamless integration of front-end components.

IT Technical Consultant

UTS (University Temporary Services) - Raleigh, NC

Assist the College of Science IT Service team in supporting the day-to-day technology needs of the College of Sciences (Academic departments and Business Units). • Researching and developing IT solutions of low to moderate complexity in response to the changing needs of the supported unit. • Managing technology equipment, installing software, assisting with project work as assigned by the technical services team, inventory management, and other work as assigned.

Concierge Computer Technician

Geeks On Site - Tampa, FL

Response and resolution times to assigned tickets by building a strong rapport with key business users and stakeholders. Traveled to customer locations to provide personalized, on-site technical support for a wide range of hardware and software technical issues. • Coordinated frequently with senior executives, directors, and external vendors/contractors as needed for individual projects • Updated key stakeholders on project status, updates, and expected completion using a transparent communication style • Complied with company policies and industry best practices when developing and implementing technical solutions • Performed operating system and major application software and security patch assessment • Upgraded computers with correct and cost-efficient parts as requested by the customer • Assisted customers with any issues in a courteous, and timely, manner

Technical Consultant and Computer Technician

Infonet Consultant Group - Boca Raton, FL

Administered the installation, configuration, maintenance, upgrade, and technical resolution for all hardware, software, and equipment in the department, including a suite of SharePoint sites, for a user base of 200 employees. • Engaged with end-users to transform complaints into strategic solutions while simultaneously providing technical training on the proper technology utilization to prevent or mitigate future issues • Reduced system/user downtime and enhanced productivity by proactively addressing and resolving complex technical problems, complete system failures, and bugs impacting business performance • Supervised the maintenance of security software and performed routine upgrades on all systems • Prepared detailed documentation of current configurations of all devices and peripherals • Administer and assist the end-users with MS Office 365 • Administrator user account access to folders and files in SharePoint. • Capably managed tasks (assigned via BMC Remedy ticketing system) and consistently delivered against project deadlines

Front-End Developer / SharePoint Site Supporter

General Dynamics - Herndon, VA

Spearheaded end-to-end application lifecycle for several simultaneous websites and email platform development projects, each with unique requirements for the user base, workflows, procedures, and cross-platform integration. • Partnered with users and clients to gather feedback, implement technical resolutions, and develop long-term goals for strategic development and improvement of websites, processes, and user interfaces • Granted, revised, and removed SharePoint accounts as necessary while remaining compliant with all operating procedures • Gathered requirements for web transformations, then translated into concepts and features for the project plan • Created internal workflows that utilized web charts and flowcharts • Created and maintained SharePoint lists, libraries, content types, user profiles, and identity access management (IAM)

MS Exchange Administrator

General Dynamics - Herndon, VA

Led administration, maintenance, and documentation, processing, and provisioning of email to streamline interdepartmental communications and promote greater connectivity between company offices • Performed all operating processes on email routing devices and services, including maintaining email distribution lists and assigning account roles, permissions, queues, services, and security groups • Running Power Shell scripts to maintain and update security on the SQL server • Provided technical support for email recovery, services, and incidents • Project Highlight: Developed project plan to support federal employees working remotely at external government agencies. Included standard operating procedures (SOPs) for the IT help desk and a formula for calculating the required number of on-site employees to provide adequate support for virtual staff. Partnered with a team of network engineers at both agencies to develop a virtual bridge between both agencies that functioned without Internet access.